Managed OpenStack Services (SRE Pod)

Operate upstream OpenStack like a hyperscaler – with SLA-driven, around-the-clock enterprise support from XaasIO. Our SRE Pod model delivers reliable day-2 operations, incident response, upgrades, patching, capacity governance, and continuous reliability improvement for production OpenStack environments.

Key Components

SRE Operations Coverage

SLA-driven 24×7 support (or 16×5 options)
P1 – P4 incident management and escalation
On-call rotations and response playbooks
Change management and release coordination

Reliability Engineering (SRE)

SLO/SLA alignment (availability, performance, backup/restore targets)
Root cause analysis (RCA) and post-incident reviews
Problem management to eliminate recurring incidents
Reliability backlog prioritized by impact and risk

Platform Lifecycle Management

Patch management (security fixes, OS/kernel guidance, OpenStack services)
Upgrade planning and execution (minor/major, staged where possible)
Configuration baseline + drift control
Capacity planning (compute, storage, network) and scaling recommendations

Observability & Operations Tooling

Monitoring & alerting (Zabbix + alert routing)
Dashboards & SLO views (Grafana)
Centralized logging (OpenSearch)
Operational runbooks and alert tuning to reduce noise

Automation (Day-2)

AWX/Ansible automation for repeatable operations
Standard operating procedures for routine tasks
Self-healing patterns where appropriate
Backup/restore and DR readiness checks (platform-level)

Key Benefits

Lower MTTR and higher availability through disciplined incident response and observability
Predictable upgrades with tested runbooks and staged execution
Reduced operational toil through automation and standard procedures
Improved stability over time via RCA + problem management
Executive visibility with health dashboards and reliability reporting
A team that scales with you without hiring and training delays

XaasIO Solution

Upstream OpenStack + SLA-backed Support

Operate upstream OpenStack with SLA-driven 24×7 enterprise support, production runbooks, and an upgrade strategy – delivered by XaasIO engineers who run OpenStack at scale.

Monitoring, Logging & Observability

Unified operations using Zabbix (monitoring/alerts), Grafana (dashboards/SLO views), and OpenSearch (log analytics) with alert tuning and actionable runbooks.

Automation for Day-2 Operations

Repeatable day-2 operations via AWX/Ansible: patching workflows, maintenance actions, service restarts, node lifecycle, and standardized runbook automation.

Optional Platform Extensions

Integrate XaasIO modules when required: Ceph operations, NFV services, DR orchestration, and CMP governance/self-service aligned to your target architecture.

Delivery Model (How the SRE Pod Works)

Onboarding & Baseline (2 – 4 weeks)

Platform discovery (OpenStack, storage, network, IAM, integrations)
Confirm SLA/SLOs and severity matrix (P1–P4)
Establish monitoring baseline, dashboards, alert routing, and log ingestion
Agree on change windows, escalation paths, and communications cadence
Produce a stability backlog and “Day-2 Readiness” plan

Operate & Improve
(ongoing)

Incident response, triage, and resolution (P1–P4)
Weekly operations review: incidents, risks, planned changes
Patch cycles and upgrade execution with pre/post validation
Capacity planning and performance improvements
RCA and problem management to prevent repeat incidents

Governance & Reporting (monthly)

SLA/SLO reporting and service review
Change log and release notes for platform actions
Risk register and next-quarter roadmap

What’s Included (Scope)

Incident handling and platform troubleshooting for OpenStack services
Monitoring/alerting and dashboard management (platform-level)
Platform patching guidance and execution plan (per agreed cadence)
OpenStack upgrade planning and execution (staged approach)
Runbooks/SOPs and operational documentation
Capacity planning and reliability improvement backlog
RCA reports and corrective/preventative actions (for defined incidents)
Automation of repeatable day-2 tasks (AWX/Ansible)

What’s Not Included (Typical Exclusions)

Application-level support inside guest VMs (unless separately scoped)
Custom feature development in OpenStack projects (unless scoped)
Major architecture re-platforming without a design engagement
Physical data center hands-and-eyes work (unless you have a partner/on-site scope)
Third-party licensing procurement and vendor commercial negotiations
End-user helpdesk and desktop support

Responsibilities (RACI Summary)

Customer (Typical Responsibilities)

Provide access approvals, change approvals, and maintenance windows
Own application validation/UAT and business sign-off after changes
Manage end-user requests and application-level support (unless scoped)
Provide infrastructure replacement parts/datacenter smart hands (if required)

XaasIO (SRE Pod Responsibilities)

Run OpenStack day-2 operations under the agreed SLA/SLO
Triage and resolve platform incidents (P1-P4) with RCA
Manage observability stack for platform health (dashboards/alerts/logs)
Execute patching/upgrades per the agreed plan and change windows
Maintain runbooks, automation workflows, and operational documentation
Provide capacity/reliability recommendations and continuous improvement

Shared (Co-managed)

Release planning and change governance
Security posture reviews and vulnerability remediation planning
DR drills and recovery runbook testing (if DRM/DR is in scope)

Engagement Options

Downloads

SRE Pod 16×5

Business-hours coverage with defined escalation
SRE Pod 24×7

Around-the-clock operations and incident response
Hybrid Model

Customer L1 with XaasIO L2/L3 SRE escalation
Co-Managed

Shared responsibilities with agreed runbooks and boundaries

Get in Touch with Our Architecture & Success Team

If you need SLA-backed OpenStack operations, predictable upgrades, and measurable reliability improvements,
XaasIO can run your platform with an SRE Pod model tailored to your environment.

Schedule Meeting