Managed Kubernetes Services

Run upstream Kubernetes in production with SLA-driven, around-the-clock enterprise support from XaasIO. We provide secure, reliable Kubernetes operations – upgrades, incident response, observability, policy guardrails, and automation – so your teams can ship faster without compromising stability or control.

Key Components

Operations Coverage

SLA-driven 24×7 support (or 16×5 options)
P1–P4 incident management and escalation
On-call rotations and response playbooks
Change management and release coordination

Cluster Lifecycle Management

Upgrade strategy (staged, tested, predictable)
Patch cadence for nodes and critical components
Cluster hardening and configuration baseline control
Node lifecycle (add/replace/drain/cordon) and capacity planning

Security & Governance

RBAC and namespace isolation aligned to org structure
Policy guardrails (admission controls/baseline policies)
Image and vulnerability scanning integration (e.g., Trivy-based patterns if used)
Secrets and access patterns aligned to enterprise IAM

Observability & Troubleshooting

Metrics and dashboards (Grafana)
Alerting and event response (Zabbix + alert routing)
Log analytics (OpenSearch)
Runbooks for common failure modes and rapid recovery

Automation & Platform Engineering

AWX/Ansible automation for repeatable operations
Standardized add-ons and cluster templates
CI/CD and GitOps integration patterns (optional)
Operational guardrails that reduce drift and toil

Key Benefits

Stable production of Kubernetes with reduced downtime and faster recovery
Safer upgrades through staged rollout and pre/post validation
Security by default with RBAC, policies, and scanning integration
Lower operational burden through automation and standard runbooks
Faster developer onboarding with consistent clusters and templates
Clear governance across multi-team, multi-cluster environments

XaasIO Solution

Upstream Kubernetes + SLA-backed Support

Operate upstream Kubernetes with SLA-driven 24×7 enterprise support, production runbooks, and upgrade strategy – delivered by XaasIO platform engineers.

Monitoring, Logging & Observability

Unified operations using Grafana (dashboards), Zabbix (monitoring/alerts), and OpenSearch (log analytics) with alert tuning and actionable runbooks.

Security Guardrails & Governance

RBAC, namespace isolation, baseline policy guardrails, and vulnerability scanning integration patterns to keep clusters secure and compliant.

Automation for Day-2 Operations

Repeatable operations via AWX/Ansible: node lifecycle workflows, upgrades, maintenance actions, backup/restore checks (platform-level), and standardized operational tasks.

Delivery Model (How We Run Kubernetes)

Onboarding & Baseline
(2 – 4 weeks)

Environment discovery (clusters, nodes, networking, storage, ingress, IAM)
Confirm SLA/SLOs and severity matrix (P1–P4)
Establish dashboards, alerts, log ingestion, and incident workflow
Agree on change windows, upgrade cadence, and communication model
Produce stability backlog and “Day-2 Readiness” plan

Operate & Improve (ongoing)

Incident response and resolution (P1–P4)
Weekly ops review: incidents, risks, planned changes
Upgrade execution with staged rollout and validation
Patch cycles for nodes and key components
Capacity planning and performance improvements

Governance & Reporting (monthly)

SLA/SLO reporting and service review
Change log and release notes for platform actions
Risk register and next-quarter roadmap

What’s Included (Scope)

Kubernetes cluster operations and troubleshooting (control plane + worker nodes)
Cluster upgrades (planned, staged) and upgrade readiness checks
Node lifecycle operations (drain/cordon/replace/add)
Monitoring, alerting, dashboards, and log analytics (platform-level)
RBAC and baseline security/policy guardrails (platform-level)
Runbooks/SOPs and operational documentation
Automation of repeatable day-2 tasks (AWX/Ansible)
RCA reports and corrective/preventative actions (for defined incidents)

What’s Not Included (Typical Exclusions)

Application-level debugging inside microservices/business code
CI/CD pipeline ownership (unless separately scoped)
Writing/rewriting Helm charts or application manifests (unless scoped)
Custom Kubernetes operator development (unless scoped)
Third-party licensing procurement and vendor commercial negotiations
End-user helpdesk and desktop support

Responsibilities (RACI Summary)

Customer
(Typical Responsibilities)

Provide access approvals, change approvals, and maintenance windows
Own application validation/UAT and business sign-off after upgrades/changes
Manage application-level issues and development work (unless scoped)
Own data classification and application security requirements

XaasIO
(Managed Kubernetes Responsibilities)

Run Kubernetes day-2 operations under the agreed SLA/SLO
Triage and resolve platform incidents (P1 – P4) with RCA
Execute upgrades and patch cycles per agreed cadence
Maintain observability stack for cluster health (dashboards/alerts/logs)
Implement baseline RBAC/policy guardrails and security patterns
Maintain runbooks, automation workflows, and operational documentation

Shared (Co-managed)

Release planning, change governance, and maintenance scheduling
Security posture reviews and vulnerability remediation planning
Capacity planning and performance tuning
DR/backup approach (when integrated with storage/platform services)

Engagement Options

Downloads

Managed Kubernetes 16×5

Business-hours coverage with defined escalation
Managed Kubernetes 24×7

Around-the-clock operations and incident response
Hybrid Model

Customer L1 with XaasIO L2/L3 escalation
Co-Managed

Shared responsibilities with agreed runbooks and boundaries

Get in Touch with Our Architecture & Success Team

If you need SLA-backed Kubernetes operations, predictable upgrades, and security guardrails,
XaasIO can operate your clusters with a managed model tailored to your environment.

Schedule Meeting